551 pub Privacy Policy

1. Who We Are (Data Controller)

551 pub ("the Company," "we," "us," or "our") is the data controller responsible for the personal data collected through the 551 pub online gaming platform accessible at 551pub.vip ("the Platform"). As a PAGCOR-regulated online gaming operator serving players in the Philippines, 551 pub processes personal data in compliance with Republic Act No. 10173, known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations.

Questions regarding this Privacy Policy or our data processing practices may be directed to our Data Protection Officer (DPO). Contact details are provided in Section 14 of this Policy.

2. Personal Data We Collect

551 pub collects the following categories of personal data from registered players and Platform visitors:

551 pub does not collect sensitive personal information (as defined under the DPA, such as health data or biometric data) except where specifically required for regulatory compliance purposes (e.g., age verification via government-issued ID containing a photograph).

3. How We Collect Personal Data

551 pub collects personal data through the following channels:

• Direct Collection: Information you provide during account registration, KYC verification, deposit and withdrawal requests, and when contacting support via Live Chat, Viber, Messenger, or email;
• Automated Collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs (see Section 7);
• Third-Party Sources: Identity verification data from KYC service providers; payment verification data from payment processors (GCash, PayMaya, partner banks); fraud detection data from security service providers; PAGCOR regulatory reporting systems where required.

4. Purposes of Processing

551 pub processes your personal data for the following specific, legitimate purposes:

• Account Management: Creating and maintaining your 551 pub account, authenticating your identity at login, and managing account settings and preferences;
• KYC and Age Verification: Verifying that you meet the minimum age requirement of 21 years, and confirming your identity as required by PAGCOR regulations and AML obligations;
• Payment Processing: Facilitating deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods;
• Regulatory Compliance: Meeting obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act;
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent transactions, unauthorized account access, money laundering, and other prohibited activities;
• Platform Improvement: Analyzing aggregated usage data to improve Platform performance, game selection, and user experience;
• Customer Support: Responding to your queries, complaints, and support requests through Live Chat, Viber, Messenger, and email;
• Responsible Gaming: Administering deposit limits, self-exclusion, and cooling-off requests; identifying players who may require responsible gaming intervention in accordance with PAGCOR requirements;
• Marketing Communications: Sending promotional offers and platform updates where you have given explicit consent. You may withdraw this consent at any time via account settings or by contacting support.

5. Legal Bases for Processing

Under the Data Privacy Act of 2012 and its Implementing Rules, 551 pub processes personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — providing the Platform, processing deposits and withdrawals, managing your account;
• Legal Obligation: Processing required to comply with PAGCOR regulations, AMLA obligations, tax reporting requirements, and other applicable Philippine laws;
• Legitimate Interests: Processing for fraud prevention, security, and Platform improvement — where these interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and non-essential cookies, where we rely on your explicit, freely given consent which may be withdrawn at any time.

6. Data Sharing & Disclosure

551 pub does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the following circumstances:

• Service Providers: KYC verification partners, payment processors (GCash, PayMaya, partner banks), cloud hosting providers, customer support technology providers, and fraud detection services — all operating under strict data processing agreements that prohibit secondary use of your data;
• Regulatory Authorities: PAGCOR and other competent Philippine government authorities where disclosure is required by law, court order, or regulatory direction. This includes mandatory AML reporting under the Anti-Money Laundering Act;
• Game Providers: Where technically necessary to deliver a game session, limited technical data (session token, game action log) may be shared with the relevant game provider (e.g., Pragmatic Play, PG Soft, Jili, Vivo Live). No financial or identity data is shared with game providers;
• Business Transfers: In the event of a merger, acquisition, or transfer of the Platform business, your data may be transferred to the acquiring entity subject to equivalent privacy protections;
• With Your Consent: In any other circumstance where you have given explicit prior consent.

7. Cookies & Tracking Technologies

The 551 pub Platform uses cookies and similar tracking technologies to operate core Platform functions and to analyse usage. The types of cookies we use are:

• Strictly Necessary Cookies: Essential for Platform operation — session authentication, security tokens, and load balancing. These cannot be disabled without breaking the Platform;
• Functional Cookies: Remember your preferences such as language settings and last login details. Disabling these may affect Platform convenience;
• Analytics Cookies: Collect aggregated, anonymised data about how the Platform is used to inform improvements. Used with your consent;
• Marketing Cookies: Used to deliver relevant promotional content within the Platform. Used with your consent.

You may manage cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies will prevent you from accessing certain Platform features including the 551 pub login page.

8. Data Retention

551 pub retains personal data for the following periods, after which data is securely deleted or anonymised:

• Account Data: For the duration of your active account, plus five (5) years following account closure — as required by PAGCOR regulatory conditions and AMLA record-keeping obligations;
• KYC Documents: Five (5) years from the date of submission, or five (5) years from account closure, whichever is later;
• Transaction Records: Ten (10) years from the date of each transaction, in compliance with AMLA requirements;
• Support Communications: Two (2) years from the date of the communication, unless retention is required for an ongoing dispute or regulatory matter;
• Technical and Log Data: Twelve (12) months from collection, subject to earlier deletion where no longer required for security or fraud investigation purposes.

9. Data Security

551 pub implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the Platform;
• Encrypted storage of passwords and sensitive financial data at rest;
• Two-factor authentication (OTP via SMS) for account login from new devices;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits and penetration testing;
• Intrusion detection systems monitoring for suspicious access patterns.

Notwithstanding these measures, no data transmission over the internet or electronic storage system is completely secure. In the event of a data breach affecting your rights and freedoms, 551 pub will notify affected players and the National Privacy Commission (NPC) within the timeframes prescribed under the DPA and NPC regulations.

10. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 551 pub:

• Right to Be Informed: The right to know what personal data we hold about you, how it is used, and with whom it is shared — as described in this Policy;
• Right of Access: The right to request a copy of the personal data 551 pub holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure ("Right to be Forgotten"): The right to request deletion of your personal data, subject to our legal obligations to retain certain data under PAGCOR regulations and AMLA;
• Right to Data Portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format;
• Right to Object: The right to object to processing based on legitimate interests, including direct marketing;
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe 551 pub has violated your rights under the DPA.

To exercise any of these rights, contact our Data Protection Officer using the details in Section 14. 551 pub will respond to data subject requests within thirty (30) days of receipt, or such extended period as permitted under the DPA where the request is complex.

11. Children's Privacy

The 551 pub Platform is strictly intended for adults aged 21 years and older. 551 pub does not knowingly collect personal data from persons under 21 years of age. Age verification is performed as part of the KYC process for all registered accounts.

If you believe that 551 pub has inadvertently collected personal data from a person under 21, please contact our DPO immediately. Upon confirmation, such data will be deleted promptly, and the associated account will be closed.

12. Cross-Border Data Transfers

In the course of providing the Platform and processing your data, some personal data may be transferred to or processed by third-party service providers located outside the Philippines — for example, cloud hosting infrastructure or international game providers.

Where such transfers occur, 551 pub ensures that appropriate safeguards are in place consistent with the requirements of the Data Privacy Act and NPC guidelines on cross-border data flows, including contractual data processing agreements that impose equivalent data protection standards on receiving parties.

13. Updates to This Privacy Policy

551 pub may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. Material changes will be communicated to registered players via email or prominent in-Platform notification prior to taking effect.

The current version of this Privacy Policy is always available at 551pub.vip/privacy-policy. Continued use of the Platform following notification of an updated Policy constitutes acceptance of the changes.

14. Contact & Data Protection Officer

For any privacy-related queries, data subject rights requests, or concerns regarding 551 pub's data processing practices, please contact our Data Protection Officer:

• Email DPO: [email protected] (subject line: "Data Privacy Request")
• Live Chat: 24/7 via the Platform — identify your query as a data privacy matter
• Response Time: All data subject requests will be acknowledged within 3 business days and resolved within 30 days

If you are not satisfied with 551 pub's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.